IVR Applications & NLP

At the point when a client brings in an organization. Call is replied, not by a traditional secretary , yet by an electronic assistant (a programmed chaperon). 

This e-assistant guides you towards getting your question settled. In any case , Who is this electronic secretary? This Electronic Receptionist is IVR ( Interactive Voice Response ) 

IVR general utilizing. 

IVRS are utilized in numerous perspectives throughout everyday life except the overall utilizing of it in (phone framework and World Wide Web ) as appeared in these focuses underneath 

I.It used to Front-End a call community activity , to distinguish guest needs and execute it and once in a while after (Security recognition task) by looking at the data got from the guest, for example, (guest account , pre-recorder data ) with Caller ID information. 

II.It utilized Automatic Call Distributor (ACD) to play declarations and got the contributions of the clients demand . 

III.It is utilized in Voice Email to inquire as to whether he needs to expel , read , alter and hear the message . 

IV.Accesses or stores data to and from the back-end host, database or the Internet by utilizing applications utilized for Web pages, for example, VoiceXML , CCXML and SSML .

IVR discovers its application over the ventures from multiple points of view. As shoe underneath : 

1.Auto Receptionist: it implies serving the call of clients. 

2.IVRS telephonic cautions: used to call the clients or representatives or different partners to give them some helpful data . 

3.Customer Care Automation:

1.IVRS stock control : used to keep up the client data via phone line . 

2.IVRS reservations: the discourse empowered IVRS is a helpful approach to book tickets or spaces. IVRS Campaigning, for example, utilizing it for Social Campaigning like polio inoculations .